Public Sector Customer Support Role

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $74,800 - $95,200

Job Title: Customer Service Representative

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Job Description:

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  • Work in a fast-paced environment providing customer service to members of the public.
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Responsibilities:

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  • Handle a high volume of inbound calls and emails.
  • Provide clear and consistent information on levy structure, concessions, and volunteer rebates.
  • Support eligible volunteers with rebate application information.
  • Document interactions and maintain accurate records.
  • Escalate complex issues to senior staff when necessary.
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Requirements:

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  • Previous experience in a contact centre or high-volume customer service role.
  • Strong communication and interpersonal skills.
  • Attention to detail and confidence with systems and data entry.
  • Ability to learn quickly and interpret policy information.
  • A professional, calm, and solution-focused approach.
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Why Work with Us:

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  • Be part of a government-backed project with real community impact.
  • Competitive hourly rate and CBD-based office.
  • Work in a collaborative, purpose-driven team environment.
  • Gain valuable experience in the public sector.

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