Learning Experience Manager

4 days ago


Sydney, New South Wales, Australia Skillsoft Ireland Limited Full time

At Skillsoft, we believe that everyone has the potential to be amazing. As a Customer Success Manager, you will play a critical role in helping our customers achieve their goals and realize their full potential.

Job Summary

The Customer Success Manager is responsible for ensuring that our customers get the most out of our digital learning platform. This includes providing guidance and support to help them define, implement, launch, promote, and continually evaluate their digital learning programs.

Key Responsibilities
  • Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services.
  • Consult during the process of defining, implementing, launching, promoting, and continually evaluating the digital learning program.
  • Provide guidance or advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft's Digital Learning Principles and other frameworks.
  • Build relationships by being a customer advocate. Develop and enhance customer learning initiatives and facilitate the resolution of customer problems and concerns.
Requirements

To be successful in this role, you will need to have a strong understanding of the digital learning industry and be able to articulate its features and benefits to all levels of the business enterprise. You will also need to have solid knowledge of current technology trends and be able to make recommendations to Skillsoft development on customer content needs.



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