Banking Consultant, Shepparton Vic

3 weeks ago


Shepparton, Victoria, Australia ANZ Full time
Delivering Exceptional Customer Experiences in Banking

As a Banking Consultant at ANZ, you will play a pivotal role in providing customers with a seamless banking experience by meeting their end-to-end financial needs. This involves engaging in needs-based conversations, educating customers on digital solutions, and ensuring a seamless branch experience.

Key Responsibilities:
  • Provide customers with a tailored banking experience
  • Act as a role model and peer coach to deliver exceptional customer service
  • Contribute to a significant uplift in customer engagement and advocacy
  • Support bank programs and initiatives to drive business growth
  • Ensure compliance with ANZ policies and procedures
Requirements:
  • Exceptional customer focus with retail experience an advantage
  • Experience in using digital channels and promoting technology
  • Ability to multitask and adapt to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance and regulatory requirements
  • Excellent communication and interpersonal skills
About ANZ:

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. We offer a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services.



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