Delivering Exceptional Customer Experiences
2 days ago
Are you looking for a career-advancing opportunity to gain invaluable experience in customer service and business administration?
This traineeship offers a unique chance to develop your skills in delivering exceptional customer experiences through various communication channels.
You will be trained to manage high volumes of customer enquiries, triage a wide range of enquiries, and process incoming emails into our records management system.
Key Responsibilities- Manage customer enquiries across multiple channels
- Triage Council-related enquiries
- Process incoming mail and emails into our EDRMS system
You will have the opportunity to progress to roles such as Customer Experience Officer or Business Administration upon successful completion of the Traineeship.
Benefits- A paid role with financial support for your studies
- Time in your work week to attend formal training
- Progression through salary levels upon successful completion
- Commitment to completing a Certificate III in Business (Customer Engagement)
- Access to reliable transport for attendance at work and external training providers
- Ability to work in a team environment
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