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Customer Service Representative
2 months ago
About the Role
We're seeking a skilled and enthusiastic individual to join our Caloundra store team as a Retail Sales Consultant. As the face and voice of Telstra, you will deliver exceptional customer service and advice to our new and existing customers, uncovering their individual needs and matching them with great solutions.
Key Responsibilities
- Provide personalized service and advice to customers, identifying their needs and matching them with suitable products and services.
- Work collaboratively with customers to understand their requirements and provide tailored solutions.
- Stay up-to-date with the latest products and services, sharing knowledge with customers to help them make informed decisions.
- Contribute to a positive and inclusive store environment, embracing diversity and promoting a culture of excellence.
What We're Looking For
We're seeking a confident, knowledgeable, and resilient individual who is passionate about delivering exceptional customer experiences. You will be a natural communicator, able to build rapport with customers from diverse backgrounds and personalities. Success in this role is all about happy customers, and we're committed to going above and beyond to meet their needs.
Additional Information
We're committed to building a diverse and inclusive workforce, and we encourage applicants from diverse backgrounds to apply. We offer flexibility in all our roles to ensure everyone can participate. To learn more about how we support our people, including accessibility adjustments, visit our website.
