Depot Customer Service Representative

3 weeks ago

Caloundra, Australia Opal Packaging Full time

**Discover Opal.**

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

**Discover the Opportunity.**

Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging. We have an exciting opportunity for a Depot Customer Service Representative to join the team at our site in Caloundra on a casual basis 5 days a week (Monday to Friday) with the view to move to permanent full-time employment.

The key focus of this role will be to:

- Manage the order process including receiving stock and processing orders into the system
- Provide support the site supervisor
- Receipt stock into depot and arrange stock transfers as required
- Organizing deliveries with different stakeholders including customers and freight companies
- Initiating calls with customers to confirm their stock requirements, also managing returns (identifying the issues and making suggestions for improvement)
- Manage data entry activities for stock takes
- Raising invoices and receiving payments from customers

***

**Discover your sustainable future**

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

- Intermediate Excel skills & data-entry experience
- Ability to work within an office space & work in a hands-on role in the warehouse
- High standard in written and verbal communication
- Good time management and organisational skills
- Not afraid to ask for help or seek advice
- High attention to detail and accuracy
- Experience in inventory control, pallet control and using SAP would be highly regarded

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