Ticketing Experience Manager
1 week ago
About the Role
We are seeking an experienced Ticketing Services Manager to join our team based in Brisbane.
This role will involve working closely with clients from QLD's most prestigious venues, ticketing world-class entertainment events.
The successful candidate will be responsible for ensuring each client receives a high standard of service delivery and continuity across their accounts.
Key responsibilities include:
- Partnering with Clients to discuss event ticketing build requirements and time frames
- Delivering accurate event builds
- Providing timely and concise reporting and insights
In addition, the role will require collaboration with internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.
Responsibilities
- Ticketing Operations: Build and maintain events within the Ticketing System, manage ticketing operations on event days
- Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames, delivering accurate event builds, providing timely and concise reporting and insights
- Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned
- Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile
Requirements
- Possess excellent verbal and written communication skills
- Ability to develop new and existing relationships with clients
- Ability to resolve client/customer problems in a helpful manner
- Understanding or ability to learn ticketing systems and processes
Desirable Skills and Qualifications
- Client/customer relationship skills
- Experience in Events or ticketing roles
- Tertiary qualified
Benefits
- $72,500 + super
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
Other Key Considerations
- Due to the nature of this role, work is required outside of business hours and on the weekend
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