Performance and Reporting Specialist

3 weeks ago

Parramatta, New South Wales, Australia BGIS Global Integrated Solutions Canada Full time

About the Role:

The Performance and Reporting Officer will be responsible for monitoring and reporting on the performance of BGIS (BMS) and our Subcontractors under the terms of our contracts. This includes monitoring the external BMS Call Centre, ensuring the accuracy of data within the BMS system, and preparing monthly and quarterly performance reports in accordance with our KPI regime.

Key Responsibilities:

  • Monitor and report on the performance of the external BMS Call Centre.
  • Ensure the accuracy of data within the BMS system.
  • Prepare monthly and quarterly performance reports in accordance with our KPI regime.
  • Assist in tendering, tender review, and the adjustment of BMS maintenance subcontracts.
  • Compile building and maintenance reports and recommendations.
  • Assist in the coordination and development of BMS Subcontractor maintenance plans.
  • Update and maintain the BMS maintenance management systems to ensure accurate asset registers and maintenance history.
  • Maintain and periodically recommend updates to documentation to reflect changes in our estate.
  • Ensure full compliance with BGIS business systems, including our Quality Management System (QMS), Occupational Health & Safety System (OH&S), and Environmental Management System (EMS).

Requirements:

  • Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.
  • Strong background in Contract Administration, reporting, and database management.
  • Ability to understand, analyse, interpret, and report on property/facility and financial information and trends, with experience in developing, analysing, and reporting complex KPIs.
  • Ability to prioritise work within tight deadlines.
  • Excellent written and verbal communication skills.
  • Intermediate to advanced MS Office skills, especially MS Excel, including data management and presentation, pivot tables, VLOOKUPs, etc.

About BGIS:

BGIS is a global leader in integrated facility management services. With over 10,000 employees managing more than 50,000 facilities worldwide, we deliver excellence in building operations, maintenance, project management, and real estate services across sectors such as Defence, Healthcare, Government, Higher Education, and Utilities.

Why Work with Us:

  • Employee Assistance Program: Access to legal, financial, career, and personal counselling services.
  • Special Employee Rates: Discounts on gyms, electronics, hotels, and health insurance.
  • Career Growth: Opportunities for promotion and professional development, including Future Leaders, FM Diploma, and AIM Short Courses.
  • Inclusive Workplace: Work180-accredited Female Friendly Workplace with a focus on Diversity, Equity, and Inclusion (DEI).
  • Job Security: Secure income with set working hours.
  • Family-Friendly Policies: Paid maternity and parental leave.
  • Wellbeing Benefits: Support for physical, mental, financial, and social wellbeing.
  • Community Engagement: Paid volunteering days and charitable donation matching.
  • Highly Recommended: 100% of our clients recommend us, highlighting our commitment to excellence.
  • Equipped for Success: Tools and resources to excel in your role.
  • Safety First: Health and safety are top priorities.
  • Career Advancement: Over 30% of our team received promotions last year.

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