
Retail Operations Manager
7 days ago
As a key member of our store leadership team, you will oversee the daily operations of our retail stores and supervise our store teams. In this role, you will provide an exceptional customer experience through your outstanding product knowledge, customer service, and ability to offer solutions.
Responsibilities:- Lead from the front to deliver an outstanding customer experience.
- Work closely with the store leadership team to achieve business objectives and key performance indicators.
- Manage stock movement to reduce shrinkage and optimise sales.
- Filing and tidying the shop floor and getting the store set up for promotions and sales.
- Proven experience in a retail customer service role.
- Supervisory experience within retail or hospitality is highly desirable.
- A strong focus on delivering exceptional customer service.
- Ability to work in a fast-paced environment and multi-task to provide service for multiple customers.
- Team member discount for you, your friends, and family.
- Discounts on products and memberships with industry leaders.
- In-store competitions and sales incentives.
- Gift cards for major milestones and yearly anniversary certificates.
- A monthly day off (4-day week once a month).
- Bonuses based on sales & customer service levels.
We value diversity and are committed to building an inclusive environment that respects, celebrates, and empowers individual differences. Above all, we aim to ensure everyone is treated with dignity and respect.
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