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Senior SOE Engineer

2 months ago

Melbourne, Victoria, Australia Datacom Full time
About the Role

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. Our team strives to develop a culture that encourages interaction and promotes social activity.

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. As a Senior SOE Engineer, you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom's endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

Key Responsibilities
  • Strong technical knowledge of Microsoft Endpoint Configuration Manager including Intune
  • Strong technical knowledge of Azure Virtual Desktop (AVD)
  • Strong technical knowledge of Active Directory – Group Policy Management
  • Strong Scripting ability (PowerShell, VBScript, Batch)
  • Experience with Windows 10 task sequencing and end point configuration
  • Experience with facilitating large and enterprise scale software deployments
  • Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune)
  • Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
  • Operate in, and contribute to the winning culture of a high performing team
  • Identify service improvements, efficiencies and/or cost reductions for Datacom customers
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
  • Perform upgrades on applicable hardware and operating systems as required/requested
  • Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
  • Assist with projects as required and act as the lead
  • Minimum of 4+ years' experience in SOE migrations, projects, and implementation
  • Minimum 3+ years' experience in MECM
  • Experience with M365 would be advantageous
  • Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles