Care Manager Lead

6 days ago

KalgoorlieBoulder, Australia beBeeCareLeader Full time $65,000 - $92,000
Job Overview

We are seeking a highly skilled and dedicated Care Team Leader to join our team. As a key member of our community support program, you will play a vital role in delivering high-quality care to clients and their families.

About the Role

This is an exciting opportunity for a professional with experience in care management and leadership to take on a challenging and rewarding role. You will be responsible for mentoring and supporting direct care staff to ensure they have the skills and knowledge needed to provide exceptional care.

Main Responsibilities
  • Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
  • Manage and document employee performance issues.
  • Lead and promote safe work culture to reduce safety incidents and loss time injury.
  • Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information.
  • Ensure new employees have been provided with adequate knowledge of their role and responsibilities.
  • Manage and authorise weekly/fortnightly timesheets.
  • Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery.
  • Allocate suitable resources and implement support plans to ensure quality care is delivered.
Care Management
  • Coordinate and lead all care management activities for clients within the Support at Home Program. This will include supporting clients with low, medium and high care requirements.
  • Conduct initial and ongoing strength-based assessments, reviewing the care requirements of clients, adjusting when required, collaborating with leaders, clinical care partners and the multidisciplinary care team as needed.
  • Develop care plans for the provision of quality, person-centered care, ensuring alignment with client needs and goals, Aged Care Quality Standards, funding requirements and Silverchain's policies and procedures.
  • Work in partnership with leaders, clinical care partners and the multidisciplinary care team to escalate care planning and clinical decisions where the client needs exceed the general care management scope.
  • Continuously review and monitor care notes and service delivery data, identifying, escalating and addressing emerging risks or change in client needs, working with leaders, clinical care partners and multidisciplinary care team as needed.
  • Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required to meet program requirements.
  • Support clients to undergo support plan reviews or reassessments via My Aged Care, where appropriate.
  • Support clients and/or their carer/family to understand and navigate the financial management requirements of their package, ensuring they understand their available services aligned to their classification, budget and support needs.
  • Monitor spending to prevent underspends and overspends, aligning resource allocation with changing needs, including temporary increases during illness or recovery.
  • Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.

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