Airport Baggage Resolution Specialist

1 week ago


Perth Airport, Australia dnata Full time
About dnata

We are one of the most recognised ground services companies in the world, operating at Perth International Airport.

Estimated Salary: AU$43,000 - AU$56,000 per year (based on 20 hours/week)Job Description

The Mishandled Baggage team is responsible for tracing and locating mishandled bags for a number of international carrier clients. They also report on damaged bags directly back to the airline.

Main Responsibilities:

  • As the first point of contact for passengers at the carousel, greet them with a smile and efficiently handle their queries.
  • Verify the loading details of passengers to ensure accuracy and speed.
  • Maintain carousels for issues such as belt stoppages, passenger concerns, and other related matters.
  • Liaise with the below wing team to resolve missing baggage.
  • Record rush bags received and report any issues to the Baggage Services Supervisors.
  • Create and track files for missed or damaged bags.
  • Forward/deliver baggage to passengers.
Essential Criteria

To succeed in this role, you will need:

  • Superior customer service skills.
  • Ability to work under pressure while maintaining accuracy and attention to detail.
  • Adherence to safety and security processes applicable to the aviation industry.
  • Punctuality and reliability in attendance at work.
  • A positive attitude and strong team focus.
Benefits

We offer on-the-job training and upskilling opportunities for career progression and professional development.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/Drug & Alcohol test, and full vaccination.



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