Airport Baggage Resolution Specialist
1 week ago
We are one of the most recognised ground services companies in the world, operating at Perth International Airport.
Estimated Salary: AU$43,000 - AU$56,000 per year (based on 20 hours/week)Job DescriptionThe Mishandled Baggage team is responsible for tracing and locating mishandled bags for a number of international carrier clients. They also report on damaged bags directly back to the airline.
Main Responsibilities:
- As the first point of contact for passengers at the carousel, greet them with a smile and efficiently handle their queries.
- Verify the loading details of passengers to ensure accuracy and speed.
- Maintain carousels for issues such as belt stoppages, passenger concerns, and other related matters.
- Liaise with the below wing team to resolve missing baggage.
- Record rush bags received and report any issues to the Baggage Services Supervisors.
- Create and track files for missed or damaged bags.
- Forward/deliver baggage to passengers.
To succeed in this role, you will need:
- Superior customer service skills.
- Ability to work under pressure while maintaining accuracy and attention to detail.
- Adherence to safety and security processes applicable to the aviation industry.
- Punctuality and reliability in attendance at work.
- A positive attitude and strong team focus.
We offer on-the-job training and upskilling opportunities for career progression and professional development.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/Drug & Alcohol test, and full vaccination.
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