Field Operations Manager

This is a unique chance to become part of our team as a Field Service Coordinator. In this role, you will be responsible for coordinating and planning Preventative Maintenance (PM) activities for various medical equipment.

• Scheduling and Dispatching Preventative Maintenance:
  • Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
  • Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact).
  • Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
  • Communicate with customers through the applicable medium to facilitate 'on-time' servicing.
  • Reschedule PM appointments as required, updating key stakeholders.
  • Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
  • Analyze PM data and asset location to efficiently schedule maintenance.
  • Contribute to data cleansing activities as required.
  Key Requirements
  • Professionals are expected to act with integrity and a positive approach at all times.
  • Adaptability is key, being flexible and open to change in a continually evolving environment.
  • Demonstrate a continuous improvement mindset, contributing to process enhancement.
  • Prioritize work to ensure critical tasks are completed within the required timeframes.
  • Develop solid product knowledge and a strong understanding of business functions.
  • Work collaboratively as part of a team, adopting a flexible approach to increase and maintain service quality.
  • Build effective relationships within allocated territories, including Field Engineer Teams, Service Delivery Managers, and Customer base.
  • Apply the one point of contact philosophy and build stakeholder confidence through all elements of the allocated portfolio.
  • Comply with procedures set down in SOP's, embracing a continuous improvement mindset to identify inefficiencies.
  • Provide ongoing liaison and support function to the Field Engineer for Service Request specific requirements.
  • Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001 standards.
  • Participate positively in team development, through meetings and other planned events.
  Quality Standards
  • Awareness and compliance with GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
  • Complete all planned Quality & Compliance training within defined deadlines.
  • Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Participate in continuous improvement activities by identifying and escalating process and product quality gaps, providing solutions when possible.
  Essential Skills
  • Coordination and Planning experience in dispersed operational environments.
  • Proficiency in using multiple operating platforms and systems or similar.
  • Outstanding communication skills, both written and verbal.
  • Advanced capabilities in using Microsoft Excel.
  • Ability to work in cross-functional matrix teams nationally and internationally.
  • Self-management and task prioritization skills.
  • Excellent organizational and administrative skills.
  • Strong attention to detail.
  • Calm and analytical approach to problem solving, making decisions based on data analysis.
  • Adoptive approach to change and flexibility.
  • Teamwork and willingness to contribute to continuous improvement initiatives.