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Senior IT Support Specialist

1 month ago

Eastern Suburbs, Australia Woolworths Full time

About the Role

We are seeking a highly motivated and customer-focused IT Senior Technician to join our dynamic team in Victoria. In this role, you will play a crucial part in ensuring smooth IT operations by providing exceptional technical support to our employees across various locations.

Key Responsibilities

  • Provide timely and effective technical support to all employees, addressing issues related to desktop computing, software applications, mobile devices, and other technology solutions.
  • Utilize ServiceNow for incident management, problem tracking, and service restoration activities.
  • Manage patching of IT equipment and maintain accurate records for structured cabling.
  • Take ownership of high-severity or long-running incidents, minimizing business disruption.
  • Coordinate and implement the installation of new network infrastructure at data centers, offices, and warehouses, adhering to change management procedures.
  • Provide first-line support for network infrastructure, escalating complex issues to vendors or specialized support teams.
  • Collaborate with local business units on projects requiring IT expertise.
  • Assist users with queries related to office applications (Word, Excel, PowerPoint, etc.). Demonstrate strong knowledge of Google Chrome and other Google services.
  • Participate in an on-call rotation to provide out-of-hours support.
  • Coach and mentor junior technicians, fostering a collaborative team environment.

What You'll Bring

  • Proven experience in a similar IT support role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with ServiceNow or similar incident management systems.
  • Knowledge of network infrastructure and troubleshooting.
  • Proficiency in Google Workspace application.

About Us

Our Team Members are at the heart of everything we do, and we're always looking for ways to support your career journey and reward great work:

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
  • A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
  • A progressive and competitive leave policy that gives you more space for what matters to you.

Our Commitment to Diversity and Inclusion

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.