Retail Banking Associate

5 days ago


Hobart, Tasmania, Australia Commonwealth Bank Full time

Seamless Banking Experience

As the public face of the Commonwealth Bank, our Retail Banking Services team strives to deliver a seamless banking experience to millions of customers. We're committed to making a real impact at all stages of people's lives, from opening their first account to planning for retirement.

About the Role

We're looking for a talented Customer Banking Specialist to join our Mowbray Branch. As a key member of our team, you'll engage with customers to understand their banking needs, provide holistic solutions, and help them achieve their goals.

Key Responsibilities

  • Customer Engagement
  • Have in-depth conversations with customers to understand their overall banking needs.
  • Solution Provision
  • Provide customers with options through education and demonstration of in-branch technology and digital banking solutions.
  • Problem-Solving
  • Able to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything.

Requirements

  • Experience
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Communication Skills
  • Excellent communication skills with the ability to articulate financial terms clearly.
  • Culture Fit
  • A genuine interest in building a career with the Commonwealth Bank and improving the financial well-being and lives of our customers.


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