Customer Experience Specialist

5 days ago


Hobart, Tasmania, Australia Commonwealth Bank Full time

The Commonwealth Bank's Retail Banking Services team strives to provide a seamless banking experience to millions of customers.

About Our Role

In this position, you'll be working as part of a driven retail environment, focusing on delivering exceptional service and providing holistic solutions to our customers.

Your responsibilities will include supporting customers with enquiries, maintaining accounts, and processing applications for credit products.

You'll also have opportunities to engage in in-depth conversations with customers, understanding their banking needs and preferences.

  • Responsibilities:
  • Support customers with enquiries and account maintenance
  • Process applications for credit products
  • Engage in conversations with customers about their banking needs
What We're Looking For

We're seeking candidates with a strong background in Customer Service, preferably in Financial Services, Retail or Hospitality.

Candidates should possess excellent communication skills and be able to articulate financial terms clearly.

A genuine interest in building a career with CommBank and contributing to the financial wellbeing of our customers is essential.

  • Requirements:
  • Proven experience in Customer Service
  • Excellent communication skills
  • Genuine interest in building a career with CommBank


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