Mortgage Sector Customer Service Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Customer Service Representative

A rewarding career opportunity awaits a skilled customer service professional with expertise in mortgage sector management.

Job Responsibilities

  • Handle high volumes of customer inquiries with professionalism and poise.
  • Provide expert assistance with account-related queries, balance statements, redraws, and mortgage-related matters.
  • Manage complex cases with tact and empathy, finding suitable resolutions to ensure customer satisfaction.
  • Update and maintain accurate customer information in the database with high levels of compliance.
  • Elevate complex issues to relevant departments for efficient resolutions.

Work Environment

The role offers a dynamic and inclusive work environment, perfect for those with strong customer service skills and call centre experience. Benefits include flexible hybrid work arrangements, opportunities for growth and progression, a sociable culture, and modern office spaces.

About You

  • Prior experience in call centres, demonstrating ability to handle high call volumes effectively.
  • Strong background in the mortgage space, with comprehensive knowledge of settlements, discharges, and variations.
  • Excellent written and verbal communication skills.
  • Proactive and switched-on, with great attention to detail.
  • Aptitude for understanding complex concepts and absorbing information quickly.

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