Hospitality Leader

7 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $99,000

Leading a team of dedicated professionals in a vibrant community is a unique opportunity for growth and development. The role requires strong leadership skills, including visionary leadership, talent management, and training.

This permanent full-time position offers a dynamic work environment, where you can develop your skills in hospitality, customer service, and team management. You will have the chance to travel the world with exclusive discounts on accommodation and travel, make a difference in sustainable tourism, and be part of a positive social impact.

About the Role

  • Leadership: As a leader, you will provide guidance and support to the entire team, fostering a culture of excellence and teamwork. This includes recruiting, training, and mentoring team members, promoting their growth and professional development.
  • Guest Experience: Ensure positive and life-changing traveller experiences by maintaining high standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
  • Business Management: Create business plans and budgets that ensure business development and growth. Consistent cost control, revenue management, and financial reporting are essential.
  • Quality Control and Compliance: Maintain national quality standards and ensure all operations comply with local, state, and Australian laws and regulations.
  • Marketing and Partnerships: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other businesses.

Requirements

  • 4+ years' experience in an accommodation leadership role
  • Exceptional leadership and team-building skills
  • A desire to work on the front line of the business across housekeeping and reception
  • Financial acumen and budget management experience
  • Excellent communication and customer service skills
  • Strong change management, problem-solving, and decision-making abilities
  • Knowledge of local market trends and competition

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