Aftersales Technical Operations Manager

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $126,065
Job Title:

Aftersales Technical Operations Manager

About the Role:

This position oversees the management of aftersales technical operations, ensuring dealership technicians can diagnose and repair vehicles to manufacturer standards.

Key Responsibilities:
  • Deliver face-to-face and virtual technical training for dealership technicians, including onboarding, new electric vehicle systems, and emerging technologies like advanced driver assistance systems.
  • Develop and maintain training content, assessments, and hands-on modules aligned with global standards; travel internationally for OEM training.
  • Provide in-field technical support, mentoring, and diagnostics assistance to technicians and aftersales managers across the dealership network.
  • Monitor and analyze technical trends using field performance reporting systems, resolving recurring issues and supporting product rectification and reporting.
  • Collaborate with original equipment manufacturers, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
  • Oversee technical support operations, ensure compliance with training key performance indicators, and promote a customer-first culture across the network.
About You:
  • More than 3 years' experience in technical roles within distribution or workshop settings, with exposure to dealership service operations and new electric vehicle systems.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (or equivalent) required.
  • Strong leadership, communication, and organizational skills, with the ability to work autonomously and drive results in dynamic environments.
  • Proficient in Microsoft Office; valid driver's license required; must be willing to travel nationally and internationally for dealership support.
  • Access to our employee benefits program, including company car rental, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan, financial services support, company-paid salary continuance, death and total permanent disability insurance, and a comprehensive employee wellbeing program.

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