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Shipping Industry Career Accelerator

3 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $70,000

Accelerate your career in the shipping industry with our TS Lines Customer Service team.

The Opportunity

We are seeking a highly skilled and motivated individual to join our dynamic team as a Customer Service Representative. This exciting role involves working directly with key Principals and clients, providing high-level customer service and managing regular phone and email communication.

  • Key Responsibilities:
  • Provide exceptional customer service in all dealings with Principals and clients
  • Manage regular phone and email communication
  • Coordinate Import/Export processes including bookings, documentation, and invoicing
  • Ensure all operational activities are completed within designated timeframes
  • Liaise with shippers, importers, and our principal offices around the world
  • Assist with ad hoc administration and reporting tasks

As a strong communicator with excellent English verbal and written skills, you will thrive in this role if you can work under pressure and manage seasonal volumes.

What We Offer

We make investments in our people, clients, and communities, so we can grow together through professional development and training. As a permanent member of our essential service provider team, you will enjoy:

  • A supportive and friendly team culture
  • Internal opportunities for career development and growth
  • Access to modern offices with on-site facilities and convenient location near public transport
  • A flexible Working from Home Policy after completion of probation

If you possess a combination of the following attributes, you will be well-suited for this role:

  • Ability to work under pressure and manage seasonal volumes
  • Proven experience in a customer service role
  • Strong attention to detail and high level of accuracy
  • Excellent English verbal and written communication skills
  • Team player attitude