Customer Service Representative

5 days ago


Gawler, Australia @ SportspowerZG Full time

Zorich Group is a South Australian family-owned company with a passion for its people. Established over 30 years ago, it's the parent company of major retailers like Sportspower, JT Surf, Rivalry Urbanwear, and Sports Runouts.

The company aims to deliver premium sport, surf, and street wear products to local communities and clubs. With 16 locations across Adelaide and over 220 staff, Zorich Group prioritizes customer and employee satisfaction in every aspect of its business.

As a Customer Service Representative at Sportspower Gawler, you'll be part of a dynamic team that shares your enthusiasm for sports and fashion. The ideal candidate is an energetic team player eager to learn and grow within the retail industry.

Zorich Group employees enjoy a range of benefits, including:

  • 30% off Zorich Group brands – Sportspower, JT Surf, and Rivalry
  • Exclusive discounts through our HR Platform on various items from home appliances, movie tickets, tools, electronics, travel necessities, and more
  • Participation in Zorich Group training events, product launch events, award nights, and leadership forums
  • The opportunity to work with a company committed to investing in and growing its people, fostering the next leaders of this driven organization
  • Working with premium products and brands and being part of a passionate team dedicated to sports, fashion, or surf lifestyle

The Role:

  • Maintain a fun and energetic environment for customers and colleagues alike
  • Deliver exceptional customer service and create unforgettable shopping experiences
  • Assist with stock control and uphold high visual merchandising standards
  • Achieve and exceed store sales targets and other Key Performance Indicators (KPIs)
  • Maintain high standards in overall store operations, including cleanliness and safety

Who You Are:

  • Exceptional communication skills, both in person and over the phone
  • Able to perform all retail floor functions, including standing for extended periods, climbing ladders, stocking merchandise, and unloading shipments
  • Retail experience in fast-paced environments is highly desirable
  • Available to work late-night shifts
  • Available to work Saturdays and Sundays, as well as some public holidays

Zorich Group recognizes its people as the heart of its business, aiming to offer internal growth opportunities and rewards while creating a fun and engaging work environment.

With a commitment to diversity and inclusion, Zorich Group values all cultures and supports employees to perform at their best and develop their full potential.

An estimated annual salary for this position is approximately AU$45,000 - AU$55,000, depending on experience and qualifications.



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