Customer Service Representative

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $77,000
About this Role

As a Customer Service Representative, you will be responsible for handling customer inquiries through various channels, including phone, website, and email. Your key objective is to provide exceptional support while ensuring seamless service delivery.

This role requires excellent communication skills, the ability to work with multiple systems, and a strong commitment to delivering outstanding customer experiences.

You will collaborate with our operations team to ensure that customer needs are met efficiently and effectively.

Key Responsibilities
  • Respond promptly to inbound customer inquiries via phone, live chat, and email.
  • Manage customer requests with efficiency and attention to detail.
  • Achieve key performance indicators (KPIs) related to customer satisfaction and retention.
  • Accurately record and process customer interactions using relevant CRM and booking systems.

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