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ICT Operations Manager
3 weeks ago
The role of Team Leader – Frontline Services is pivotal in ensuring the delivery of high-quality, efficient, and customer-focused ICT support services to our members.
This position oversees the service desk triage function, including phone-based support, as well as managing a team responsible for Level 1 and Level 2 clinical application support.
- Responsibilities include overseeing service requests, incidents, and problems to maintain service standards and optimise customer satisfaction.
- The successful candidate will foster a culture of excellence, innovation, and accountability within the Service Support Directorate.
A key aspect of this role is analysing performance data to drive continuous improvement and collaborate closely with directorates to ensure timely and effective resolution of technical issues.
About Our OrganisationWe are a values-driven organisation that values respect, compassion, commitment, accountability, and innovation.
You will thrive working in a culture that promotes wellbeing, diversity, and inclusion, with excellent working conditions and a high sense of job satisfaction.
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program.
- Wide-range of professional development opportunities to enhance your career.
We believe in the power of diversity and inclusion.
