Administrative Support Professional
2 weeks ago
The Role of Service Coordinator requires a highly skilled and detail-oriented individual to assist in the scheduling, dispatch, and coordination of technicians and subcontractors. This role is vital in ensuring all have productive work and liaising with customers and technicians/subcontractors regarding work in progress.
Key Responsibilities Include:
- Monitoring and managing work requests generated on our systems
- Open call management, close out jobs, and data entry
- Checking and managing technicians' timesheets and service reports
- Liaising and managing subcontractor's attendance and service reports
- Handle customer phone and email queries
- General administration duties
The successful candidate will possess the following skills and qualifications:
- 2 years experience working within administration or service/scheduling
- Previous experience in service industry and dispatching field staff or technicians (Highly Desirable)
- Strong & clear communication skills, both verbal and written, with great phone manner
- Intermediate computer & typing skills (Word, Excel, Outlook)
- Outstanding eye for detail, organised and able to meet deadlines
- Ability to maintain harmonious working relationships with colleagues and customers
- Ability to work in a team environment as well as independently
- Excellent problem-solving skills and initiative
- Maintain a professional image and possess good interpersonal skills
You will get to work with a high-performing and progressive company who hold a strong reputation in the industry, as well as work alongside experts and teams who are dedicated to delivering exceptional service.
We believe in investing in our employees and their career and as an employee with us, you will have access to continuous training & development opportunities to enhance your skillset and advance your career through our company.
We offer a positive and supportive working environment, complimented by a range of employee benefits that include discounted health insurance, access to our Employee Assistance Program (EAP) and a social club.
You will also be offered a competitive remuneration package that reflects your skillset and experience.
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