Mortgage Solutions Expert

6 days ago

Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $90,000 - $110,000

We're a customer-obsessed team dedicated to helping Australians own their own home.

**About Our Mission**

We're undergoing an exciting growth phase, repositioning ourselves to remain relevant to our customers and investing in technology, products, and people. Our culture is fun, approachable, and supportive, allowing our team members to be their best every day.

**Your Key Role**

The Customer Retention Specialist will have direct contact with existing mortgage customers, identifying their individual financial needs to provide effective mortgage solutions that enhance their experience with us. You'll create seamless experiences for customers, proactively creating solutions, sharing knowledge, and continuously encouraging awareness and support for our retention strategy.

**Key Skills & Qualifications**

You'll need passion for Home Loans and providing a world-class banking experience; understanding of relevant legislation, compliance, and operations; demonstrated relationship management and communication skills; strong problem-solving and negotiation skills; proven experience in financial services and mortgage lending; sound customer-centric decision-making abilities; and the ability to work at pace.

**Why Join Us?**

We believe investing in our people is key to upholding our great culture. We offer employee benefits, including product discounts, sales incentives, and family and lifestyle options. We're committed to building a diverse workplace where everyone feels valued, connected, and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences, recognising the benefits they bring to our work and communities.

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