Graduate Regional IT Analyst

1 week ago

Melbourne, Victoria, Australia Aggreko Generator Rentals Full time
About the Role

We are seeking a highly motivated and organized Graduate Regional IT Analyst to join our team at Aggreko Generator Rentals. As a key member of our regional IT team, you will play a critical role in supporting and provisioning IT services, including End-User Computing, networking, local infrastructure, and identity & access management.

Key Responsibilities
  • Technical Support: Provide technical support to end-users, troubleshooting and resolving end-user hardware and software issues, including Windows devices, printers, networking, and mobile devices.
  • System Administration: Install, configure, and maintain computer systems and related configuration data.
  • Collaboration: Collaborate with 24x7 Service Desk, regional colleagues, and specialist teams overseas to ensure seamless IT service delivery.
  • Policy and Procedure: Assist in the implementation and maintenance of IT policies and operating procedures.
  • Documentation: Document and maintain accurate records, including incident, request, change, inventory, and procedural information.
  • Procurement and Deployment: Procure and deploy IT equipment and software to support business needs.
  • Incident Management: Manage the triage of Incidents & Requests, working as part of a regional team in a time zone.
Desirable Qualifications
  • Education: A graduate in an IT discipline at TAFE or University level.
  • Industry Experience: Some industry experience or exposure to operational IT or Customer Service environments.
  • Technical Skills: Knowledge of Microsoft technologies, including Windows 10/11, 365, Active Directory, Microsoft Identity Management, and InTune.
  • Soft Skills: Ability to be cool and logical in a crisis, methodical with a problem, and organized with varied work demands.
  • Travel: Willingness to travel occasionally to provide on-site support or be involved in projects.
About Aggreko Generator Rentals

We are a leading provider of energy solutions, powering progress for our customers. We believe in supporting and developing our people, offering practical experience, training, and coaching to help you establish and progress your career. We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes, and experiences.

We are an Equal Opportunity Employer, including disability and veterans. We are committed to creating a diverse and inclusive work environment that values and celebrates individual differences.

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