Director of Dispute Resolution

7 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000
Team Leader

We are seeking a highly skilled and experienced team leader to join our organization. As a key member of our team, you will be responsible for leading, motivating and developing a group of dispute resolution specialists.

Key Responsibilities
  • Leading and managing a high-performing team of dispute resolution specialists
  • Ensuring timely and consistent delivery of customer resolutions and customer service
  • Maximizing performance in line with key performance targets of productivity, cycle time, throughput, quality and compliance
  • Acting as an escalation point for complaints and implementing improvements
  • Facilitating learning and development opportunities for your team and developing talent
Requirements
  • Strong leadership skills with a track record of forming high-performance teams
  • Extensive experience in dispute management and understanding of internal and external processes
  • Strong organizational skills and ability to manage workflow
  • Excellent communication and relationship-building skills
  • Ability to adapt and make quick decisions when needed
Benefits

You will have the opportunity to work with a dynamic team, develop new skills and take on new challenges. We offer a positive and supportive work environment, excellent career prospects and competitive compensation packages.

About the Role

This is a challenging and rewarding role that requires a unique blend of leadership skills, technical knowledge and business acumen. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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