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Area Manager

2 months ago

Melbourne, Victoria, Australia The SWATCH Group Full time
Job Title: Area Manager

As a key member of The SWATCH Group, we are seeking an experienced Area Manager to support our National Retail Manager in overseeing the day-to-day retail operations of selected Swatch Stores across Australia.

Key Responsibilities:
  • Ensure consistent adherence to Standard Operating Procedures (SOPs) across all stores
  • Support Store Managers in training, development, coaching, and supervision of employees
  • Monitor and maintain merchandising standards and uphold Swatch's brand image
  • Oversee rosters, timesheets, and payroll requirements in line with agreed budgets
  • Provide regular feedback to Store Managers on sales performance and work with them to improve results
  • Monitor and review sales and Key Performance Indicators (KPIs) to ensure targets are consistently achieved
  • Prepare financial reports and forecasts for senior management
  • Assist in setting budgets and forecasting sales in conjunction with Retail Manager
  • Support recruitment processes and oversee the induction process of new employees
  • Ensure training is implemented and conducted throughout the year
  • Overall responsibility for stock replenishment and ordering of new products
  • Support the Customer Service Advisor in resolving escalated customer complaints
  • Develop strategies to maintain ongoing relationships with local customers to drive repeat business
  • Support Retail Manager and General Manager in new store and store renovation projects
Requirements:
  • Bachelor's degree in a business-related discipline or a related field
  • Extensive multi-site retail experience (minimum 2 years)
  • Excellent organizational skills and business acumen
  • Proven experience achieving and exceeding sales targets
  • Excellent leadership and people management skills
  • Ability to generate new ideas, solutions, prioritize, and work well under pressure
  • Excellent computer literacy, oral, and written communication skills
  • Passion for superior customer service
  • Highly developed relationship-building skills
  • Ability to train, develop, coach, and motivate others
  • Must be based in Melbourne with flexibility to travel interstate on a monthly basis