Deliver High-Quality ICT Services

6 days ago

Laverton, Australia beBeeService Full time $78,143 - $83,700
ICT Service Delivery Manager

As an ICT Service Delivery Manager, you will be accountable for executing moderately complex ICT service provision activities and tasks. You will monitor performance levels and manage supplier relationships with some authority to exercise initiative and judgement to achieve results.

Key Responsibilities
  • Monitor and report on supplier performance, customer satisfaction, and market intelligence.
  • Update and distribute new quality standards related to ICT service provision.
  • Research and identify actions required to maintain or improve service levels and initiate and report on these actions.
  • Establish effective working relationships with team members and participate in collaborative work and group activities.
  • Engage with stakeholders and understand their expectations and concerns.
  • Resolve problems using expertise and take the initiative to identify alternative solutions.
About Our Team

You will support a team that partners with Defence industry to deliver high-quality ICT services. The role ensures that service delivery processes meet business expectations.

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