Team Performance Director

2 days ago

Adelaide, South Australia beBeeLeadership Full time $95,000 - $110,000
Key Leadership Role

This is a pivotal position within our business, overseeing a team of Customer Relationship Managers (CRMs). The successful candidate will be responsible for leading and performance managing team members to ensure activity levels and service quality are achieved.

  • Lead and performance manage team members to guarantee activity levels and service quality.
  • Coach team members in their use of business tools including workflow, skip tracing and profiling tools.
  • Promote a team culture focused on knowledge sharing and teamwork, achieving team targets and personal targets.
  • Provide technical expertise and support to all team members in all areas of collections and call escalation assistance.
  • Foster continuous process improvement and innovation in recovery methods.
  • Cultivate client relationships.
About the Position
  • Demonstrable track record of leading, mentoring and developing teams.
  • Previous team leadership experience from within a collections environment would be highly desirable.
  • Proven knowledge of debt recovery methods, tools and approaches.
  • Vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes.
  • Well-developed communication style essential, as is ability to build rapport, make tough decisions and solve critical issues in timely manner.
  • High level of resilience and assertiveness whilst maintaining excellent customer service crucial.
What We Offer
  • Internationally recognized, industry-specific training enabling growth within our business and beyond.
  • Achievable, market-leading incentive scheme.
  • Perks and discounts through employee benefits platform.
  • Free membership and competitive rates with Car Share partner and Novated Leasing options.
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in office.
  • Paid volunteer days.
  • Purchase additional annual leave.
  • Regular team engagement events.
  • 'Dress For Your Day' from smart casual to business attire.
  • End-of-Trip Facilities available for bicycle storage and showers.

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