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Linux System Engineer

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $120,000 - $150,000
Job Opportunity: Technical Support Specialist

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. This role offers a unique opportunity to build a career with us and support the technical needs of customers leveraging Ubuntu and open source products.

  • This position is ideal for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies, and a desire to work with some of the best people in the industry.
  • You will be accountable for delivering an outstanding technical support experience on the full technical stack at our organization, across cloud, desktop, and IoT.

The responsibilities of this role include:

  • Providing technical support to employees from your remote home office.
  • Taking ownership of new cases via telephone, email, and web.
  • Acting as an internal customer advocate, keeping them updated in a timely manner.
  • Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
  • Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Drafting and distributing technical notices for internal and external communication.
  • Prioritizing your work to accomplish the most important and urgent tasks first.
  • Keeping up-to-date with our products and services as they grow and evolve.
  • Understanding the Ubuntu development process to set customer expectations correctly on timeline for a fix.
  • Maintaining regular communication and information exchange with the rest of the team, locally and remotely.
  • Identifying and suggesting opportunities to provide a better service.
  • Participating in a regular weekend working rotation.
Requirements:
  • An exceptional academic track record from both high school and university.
  • An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferred majors include Computer Science, MIS, Electrical Engineering, etc.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
  • A track record of going above-and-beyond expectations to achieve outstanding results.
  • Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files.
  • Knowledge or basic hands-on experience in 2 or more of the following areas:
    • Linux server administration.
    • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go).
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
    • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.).
  • The ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
  • Strong written and verbal English communication skills.
  • A appreciation for diversity, politeness, and effectiveness in a multi-cultural, multi-national environment.
  • Result-oriented, with a personal drive to meet commitments.
  • The ability to travel internationally twice a year for company events up to two weeks long.
Nice-to-have Skills:
  • Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
  • Experience with other open-source desktop technologies.
  • Active contribution to open-source projects/forum/code.