Personal Banking Advisor

2 weeks ago


Geelong, Victoria, Australia Westpac Group Full time
About the Role

We are seeking a highly motivated and customer-focused Personal Banking Advisor to join our team in the Geelong Region. As a Personal Banking Advisor, you will play a key role in delivering exceptional customer service and providing financial solutions to our customers.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Financial Solutions: Offer financial solutions to customers, including transactional and savings products, and connect them with specialists when required.
  • Relationship Building: Build strong relationships with customers, understanding their financial needs and providing tailored solutions to meet those needs.
  • Team Collaboration: Work collaboratively with colleagues to achieve branch goals and deliver outstanding service to customers.
Requirements
  • Sales Experience: Proven ability to meet and exceed sales targets.
  • Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy.
  • Customer Service Experience: Ideally in a customer-facing role.
  • Personality: Energetic personality coupled with a genuine passion for helping people.
  • Resilience: Ability to remain calm and composed while managing challenging situations or difficult customers.
  • Team Player: Ability to work effectively with colleagues to support branch goals and deliver outstanding service.
  • Adaptability: Will to learn and adapt to new banking procedures and technologies.
What We Offer
  • Comprehensive Training: Receive comprehensive training on our banking products and services.
  • Supportive Team: Work with a supportive team that provides hands-on guidance and resources to help you succeed.
  • Opportunities for Growth: Opportunities for career growth and development within the Westpac Group.
  • Competitive Remuneration: Competitive remuneration package, including salary and benefits.


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