Diligent Customer Support Specialist

6 days ago

Australia beBeeCustomerService Full time $40,000 - $60,000
Job Role:

We are seeking a diligent Customer Service Agent to provide exceptional support to our clients.

  • Deliver excellent customer experiences by addressing queries, technical issues and complaints in a timely manner.
  • Process orders, respond to inquiries and offer product information with accuracy and efficiency.
  • Maintain strong working relationships between the service and sales departments while providing continuous support to the Sales Team.
  • Ensure seamless processing of customer credits within established policies and procedures.

**Key Responsibilities:**

  • Manage accurate records and data entry with precision.
  • Collaborate with colleagues at all levels to achieve business objectives and drive success.
  • Foster positive customer interactions via phone, email or in-person communication.

Requirements:

  • Basic proficiency in Microsoft Office applications, including Excel, Word and Outlook.
  • Ability to enter orders accurately and efficiently.
  • Strong communication skills and excellent interpersonal abilities.
  • Adept at mathematics, problem-solving and troubleshooting.

Preferred Qualifications:

  • Previous experience in call center environments and/or relevant knowledge.
  • Proficiency in PC skills.
  • Excellent communication skills.
  • Strong mathematical, problem-solving and troubleshooting skills.

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