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Support Services Coordinator

1 week ago

Sydney, New South Wales, Australia Epson Australia Pty Ltd Full time

Epson Australia is a leading imaging technology company dedicated to improving the way we live and work.

At Epson Australia, we value diversity and inclusion, welcoming all applications from candidates with diverse backgrounds, experiences, and perspectives.

We are committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration.

About the Role

This role involves delivering high-quality post-sales support services for Epson products distributed in Australia and New Zealand.

The successful candidate will work closely with management to maintain customer expectations and Epson objectives, adhering to our policies and procedures at all times.

Key Responsibilities
  • General Matters & Administrative: Providing administrative support, handling general inquiries, and managing day-to-day tasks
  • Systems: Maintaining and updating systems, ensuring smooth operations, and troubleshooting issues
  • Service Agent Administration: Managing service agents, coordinating activities, and maintaining records
  • Cover Plus: Providing additional support services, exceeding customer expectations, and driving business growth
Qualifications and Experience
  • Minimum 2 years of experience in a clerical role or similar field
  • Strong verbal and written communication skills, with excellent interpersonal and organisational abilities
  • Ability to multitask, prioritise, and meet deadlines
  • Flexible and adaptable, with a positive team player attitude
What We Offer You
  • Birthday leave and other benefits
  • Free parking (Yennora sites) and staff discounts on Epson products
  • Epson's default super fund coverage and additional insurance coverage at no expense to the employee