Delivering Exceptional Customer Experience

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $62,400 - $76,800

**Job Title:** Customer Service Representative

Hatch supports organizations in finding talented professionals to handle customer inquiries.

As a key point of contact, you will resolve issues efficiently by following up on customer concerns, escalating calls if necessary, and providing solutions through your knowledge of products and services offered.

**Key Responsibilities:**

  • Advocate for customers by providing feedback to internal teams on how to better meet customer needs.
  • Log, investigate, and resolve customer dissatisfaction or problems to improve negative customer experiences.

**Essential Skills:**

  • Service orientation: Actively seeks and develops strategies to help key stakeholders.
  • Resilience: Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change.
  • Prioritization: Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions.

**Company Values:

Our organization values diversity, equity, and inclusion. We believe everyone deserves an equal opportunity to succeed, regardless of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

**Career Opportunities:**

This entry-level position offers a chance to grow into various career pathways within our organization. If you are passionate about delivering exceptional customer service and have a desire to learn and grow, we encourage you to apply.

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