Residential Valuation Quality Assurance Specialist

1 week ago

Cairns, Queensland, Australia Opteon Group Full time
About Opteon Group

Opteon Group is a leading provider of valuation, advisory, and specialist property services in the Australian, New Zealand, and US markets. With a strong presence in these regions, we deliver high-quality solutions for our clients across various property types and market sectors.

Our Growth Strategy

We are currently experiencing an exciting period of growth and change, positioning Opteon Group as one of the most prominent property services providers. Our future growth strategy focuses on organic growth, diversification, and international expansion.

Our Approach to Digital Innovation

Opteon Group is at the forefront of digital innovation in the valuation industry, investing heavily in management systems to improve efficiency in the valuation process. We are committed to delivering meaningful solutions for our clients and staying ahead of the curve in terms of technology and innovation.

About the Role

We are seeking a highly motivated and efficient Residential Digital Quality Manager to assist in managing the digital valuation expansion, achieving operational and service excellence aligned to client expectations and company goals. The successful candidate will play a key role in supporting the Opteon business in the implementation of new initiatives and business plan requirements.

Key Responsibilities
  • Support and assist the Opteon business in the implementation of new initiatives and business plan requirements.
  • Play an active role in the ongoing coaching, training, and mentoring of Valuers to ensure Opteon provides a client-focused team, meeting customer expectations and compliance.
  • Complete and review valuation reports/assessments to improve quality assurance, limit business risk, and increase customer satisfaction.
  • Complete valuation audits to identify opportunities for improvement.
  • Identify areas within the valuation business where quality control and compliance measures are required.
Requirements
  • CPV qualified with at least 5 years of industry experience.
  • Strong knowledge base and understanding of the residential property industry.
  • Excellent attention to detail and analytical skills.
  • Quick decision-making.
  • Exceptional customer service and stakeholder communication.
  • A passion for property and an ambitious and positive attitude towards technology.
What We Offer
  • Great work-life balance with the option to work from home, in an Opteon office, or both.
  • Reduced on-road and travel requirements.
  • Market-leading technology and exposure to industry-leading and innovative platforms and industry partnerships.
  • Full-time position, ideal for those returning to work.
  • Competitive commission structure with high earnings potential.
  • Opportunity to be part of the future of the property industry.

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