Baggage Services Customer Support

2 weeks ago


Perth Airport, Australia dnata Full time

Location: Perth Airport, WA, Australia

About Us: dnata is a globally recognized leader in ground handling services, and we are seeking dedicated and enthusiastic individuals to enhance our customer service operations.

Role Overview: As a Customer Service Agent specializing in mishandled baggage, you will play a crucial role in assisting passengers and ensuring their baggage issues are resolved efficiently. Your primary responsibility will be to trace and locate mishandled luggage for various international airline clients.

Key Responsibilities:

  • Act as the initial point of contact for passengers at the baggage carousel.
  • Verify loading details and assist passengers with inquiries.
  • Monitor baggage carousels for operational issues, including stoppages and passenger concerns.
  • Coordinate with the below wing team regarding missing baggage.
  • Document and manage rush bags received.
  • Report any issues to the Baggage Services Supervisors promptly.
  • Create and track files for lost or damaged baggage.
  • Facilitate the delivery of baggage to passengers as needed.

Essential Qualifications:

  • Exceptional customer service and teamwork skills.
  • Ability to perform under pressure while maintaining accuracy and attention to detail.
  • Understanding of safety and security protocols relevant to the aviation sector.
  • Consistent punctuality and reliability in attendance.
  • A positive and proactive attitude.

Additional Information: Employment with dnata Airport Services Pty. Limited is contingent upon a satisfactory security clearance, pre-employment medical examination, drug and alcohol testing, and full vaccination.

Please note that only candidates selected for further consideration will be contacted.



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