3IC - Retail Operations Leader

3 weeks ago


Macquarie Park, Australia JD Group Full time

ABOUT US

Recognized as the 'Leading Authority in Sports Fashion', JD Sports stands as a premier global brand in the realm of footwear and apparel.

Established in 1981 in Greater Manchester, JD Group has experienced significant growth through swift international expansion, now recognized as the foremost global sports fashion retailer. With over 3,400 locations worldwide, we provide unmatched service and style to our customers, aiming to inspire the next generation through a vibrant connection to the universal cultures of Sport, Music, and Fashion.

Since entering the Australian market in 2017, JD Sports has grown to over 60 locations across various states, with plans for further expansion.

POSITION SUMMARY

In the role of 3IC, you will play a crucial part in delivering outstanding customer service to create a distinctive and memorable shopping experience at JD. Your leadership will be essential in motivating and guiding your team on the sales floor through effective coaching and mentorship.

The 3IC is pivotal in driving the store's performance by achieving all essential financial targets. This success is attainable through a customer-focused, commercially aware, and 'people-first' approach.

Your responsibilities will include, but are not limited to:

  • Assisting the Store Manager and Assistant Store Manager in driving key financial performance and achieving growth objectives
  • Utilizing company analytics to identify sales opportunities and implement strategic action plans
  • Collaborating with the Visual Merchandising team to execute weekly visual directives
  • Supporting the Store Manager and Assistant Store Manager in launching promotional sales
  • Recruiting, onboarding, and developing team members to strengthen the workforce for future growth
  • Maintaining retail standards and ensuring visual excellence in the store
  • Overseeing customer experience standards through effective floor management
  • Coordinating with the back-of-house team to ensure product availability and operational efficiency

CANDIDATE PROFILE

  • Previous experience in retail, preferably in a leadership or key holder role
  • Customer-oriented with a strong desire to learn and grow
  • Team player with a results-driven mindset
  • Passionate about sports fashion and eager to share knowledge with customers
  • Ability to thrive in a fast-paced team environment

BENEFITS

  • Opportunity to work with leading products and major sports fashion brands
  • Comprehensive training and development to advance your career
  • Potential for career progression across various sectors of the business, including Retail, Support Office, and Distribution Centre
  • Attractive employee discount, applicable for friends and family
  • Access to Employee Assistance Programs and Mental Health support
  • One month of paid parental leave for full-time employees

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