Career Opportunities in Network Infrastructure

2 weeks ago

Sydney Melbourne, Australia beBeeNetwork Full time $109,999 - $124,999

Job Title:

Network Infrastructure Specialist

As a Network Infrastructure Specialist, you will be responsible for providing Level 2 technical phone support to field technicians working on Fixed Wireless and Satellite services.

This role involves resolving customer connection and assurance issues, managing complex incidents, and supporting Connect, Assure, and Migrate appointments.

You will act as a subject matter expert for operations teams, handle escalations from both offshore and onshore teams, and collaborate with internal and external stakeholders to resolve work order and appointment issues.

The ideal candidate will have experience in a technical customer support position, including one year in telecommunications.

Candidates should have a strong understanding of Fixed Wireless and Satellite technologies, with proven ability to navigate complex systems and interpret data across multiple platforms.

Experience with systems such as Service Portal, ITSM, Remedy, Splunk, and ViaSat as well as Wireless and Satellite on-site technician support tools will be highly regarded.

Effective communication and stakeholder engagement skills are essential, along with the ability to prioritise and manage multiple high-demand tasks in dynamic environments.

Key Responsibilities:

  • Provide Level 2 technical phone support to field technicians
  • Resolve customer connection and assurance issues
  • Manage complex incidents and support appointments
  • Act as a subject matter expert for operations teams
  • Handle escalations and collaborate with stakeholders

Requirements:

  • 1+ year of experience in technical customer support
  • Strong understanding of Fixed Wireless and Satellite technologies
  • Proven ability to navigate complex systems and interpret data
  • Experience with relevant systems and tools
  • Effective communication and stakeholder engagement skills

Benefits:

  • 6 months fixed-term opportunity
  • Full-time position
  • Opportunity to work on a large-scale technology infrastructure project
  • Collaborative and dynamic work environment

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