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Warranty and Insurance Specialist
2 months ago
We are seeking a highly skilled Warranty and Insurance Specialist to join our team at Virgin Australia. As a key member of our Engineering & Maintenance (E&M) organization, you will be responsible for managing warranty claims, insurance claim management, and product support and assurance agreements.
Key Responsibilities- Warranty Management - Collaborate with E&M, Supply Chain, and other E&M departments to ensure effective warranty claim management.
- Capture warranty claims for Airframe, Engine, and Components, and ensure they are raised, followed up, and processed in accordance with vendor concessions.
- Manage attributes to part, including contract life cycle management, identification of customer entitlement, performance objectives, defects, AOG events, delays, and cancellations.
- Perform real-time analysis and control of product support entitlement based on communications, service bulletins, and letters.
- Develop subject matter expertise of VA's rights and privileges under Product Support and Assurance Agreements (PSAA) with various OEMs.
- Manage informational campaigns to increase awareness for warranty and insurance rights and privileges within the E&M organization.
- Identify and review all potential insurance claimable events.
- Liaise with VA's internal insurance team to understand and familiarize with VA's rights and privileges in relation to insurance rights.
- Professional qualifications in procurement and supply chain or significant experience in complex goods and services supply chain/procurement combined with strong evidence of delivery.
- Thorough understanding of CASA and EASA airworthiness requirements.
- Sound computer literacy, with an understanding of aviation MRO Enterprise Resource Planning (ERP) Systems.
- Proven experience in negotiating and influencing external and internal stakeholders.
- Exceptional communication and organizational skills.
- The ability to meet and hold ASIC requirements.
- Prior experience in an aerospace maintenance environment.
- Qualifications with a business/commerce or law focus.
We are committed to looking after our employees, with some of the best benefits and conditions in the industry. These include discounted flights, travel insurance, lounge membership, car hire, accommodation, and experiences worldwide, as well as cheaper hospitality, retail, technology, beauty, and wellness services. We also offer free counseling and access to a wellbeing app to support your physical, mental, social, and financial health.
We are an equal opportunities employer and encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
