Contact Centre Leadership Position

3 days ago


Dandenong, Victoria, Australia Royal Automobile Club of Victoria Full time
About Us

RACV is a leading provider of roadside assistance and motoring services in Victoria, with a history dating back over 115 years.

Our Mission:

  • To deliver exceptional customer experiences and build long-term relationships with our members and customers.
  • To provide innovative and responsive products and services that meet the evolving needs of our customers.
  • To foster a culture of inclusion, respect and excellence, promoting diversity and equality in all aspects of our business.

The Role:

  • Lead a team of customer service professionals, providing coaching and guidance to enhance their skills and performance.
  • Develop and implement strategies to drive customer satisfaction and loyalty, ensuring a seamless and consistent member experience.
  • Build and maintain strong relationships with stakeholders, including team members, customers and partners.
  • Foster a positive and inclusive team culture that values diversity and promotes innovation.

Your Background:

  • Proven track record of success in leadership roles, with a minimum of 3 years' experience in operational management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse groups.
  • Highly organized and able to prioritize tasks effectively, meeting deadlines and delivering results.
  • Experience working in a contact centre or customer service environment, with a strong understanding of CRM systems and related software.
  • Able to travel as required for meetings and training sessions.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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