Contact Centre Leadership Position
3 days ago
RACV is a leading provider of roadside assistance and motoring services in Victoria, with a history dating back over 115 years.
Our Mission:
- To deliver exceptional customer experiences and build long-term relationships with our members and customers.
- To provide innovative and responsive products and services that meet the evolving needs of our customers.
- To foster a culture of inclusion, respect and excellence, promoting diversity and equality in all aspects of our business.
The Role:
- Lead a team of customer service professionals, providing coaching and guidance to enhance their skills and performance.
- Develop and implement strategies to drive customer satisfaction and loyalty, ensuring a seamless and consistent member experience.
- Build and maintain strong relationships with stakeholders, including team members, customers and partners.
- Foster a positive and inclusive team culture that values diversity and promotes innovation.
Your Background:
- Proven track record of success in leadership roles, with a minimum of 3 years' experience in operational management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse groups.
- Highly organized and able to prioritize tasks effectively, meeting deadlines and delivering results.
- Experience working in a contact centre or customer service environment, with a strong understanding of CRM systems and related software.
- Able to travel as required for meetings and training sessions.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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