Concession Team Leader

3 days ago


Gold Coast, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Job Overview

The primary objective of this role is to orchestrate a high-performing team by fostering engagement and cultivating a positive work environment. Collaboration with the Store Manager is essential in delivering an exceptional customer experience through effective sales strategies, comprehensive product knowledge, and building long-lasting relationships.

Key Responsibilities
  • Drive a customer-centric culture, ensuring every interaction is memorable and seamless.
  • Empower the team through continuous training, mentorship, and collaboration.
  • Work closely with leadership to develop an effective concession strategy.
  • Motivate the team to achieve sales targets and key performance indicators.
  • Implement operational excellence, manage rosters, and maintain back-of-house administration.
Ideal Candidate Profile
  • Proven experience in a similar supervisory role, managing teams of up to 5 staff.
  • An independent leader with the ability to work autonomously while maintaining strong communication skills.
  • A supportive leader, adept at motivating and mentoring teams to achieve success.
  • Demonstrated commercial acumen, with the ability to drive sales, wage targets, and shrinkage KPIs.
  • An eye for detail, with a passion for styling and visual merchandising.
  • Experience working with large stock volumes and stock management.
  • A genuine desire to be part of a dynamic organization and align with its values.
  • Ability to build and maintain customer relationships through exceptional customer service.


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