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Helping Hands Role

2 weeks ago

Geelong, Victoria, Australia beBeeCustomer Full time $78,367 - $98,393
Job Overview

We are seeking a highly skilled Customer Service Officer to deliver exceptional customer service to clients and health providers. This is a rewarding role that requires strong communication and problem-solving skills, with a focus on delivering high-quality support and care.

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  • Customer Service Experience: You will have demonstrated experience in delivering high-quality customer service in a dynamic, phone-based environment. Use empathetic communication and problem-solving skills to set expectations and resolve issues promptly by identifying root causes.

This highly rewarding, phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care.

Key Responsibilities
  • Provide first call resolution where possible and connect clients to the right area of TAC to support their goals in recovery.

As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care.

Requirements
  • A Drive for Success: Strong ability to work within a structured schedule, meeting clear KPIs and targets. Commitment to achieving the best outcomes for clients and supporting the team's ongoing success.
  • Precision and Technical Skills: Maintain high accuracy in administrative tasks and recording information for all call queries using client software. Demonstrated competency in using IT systems and databases efficiently.
Benefits
  • Make a positive difference: Every day the work you do contributes to something bigger.
  • Be rewarded for great work: Salary packaging and a reward and recognition program.
  • Grow and go places: Extensive internal development opportunities and access to the LinkedIn Learning Digital Hub.