Dental Technical Support Specialist

1 week ago


Melbourne, Victoria, Australia beBeeTechnical Full time $87,654 - $123,456
Job Title

This role involves providing technical support to customers, helping them resolve hardware and software problems.

  • Offer first-line helpdesk technical assistance via phone, email, and remote access tools
  • Assist customers in achieving desired outcomes through software, hardware, and solution guidance
  • Understand customer needs and provide value through insights, solution demos, and consultation
Key Responsibilities

Immediate and direct technical telephone support using a workspace. Support products include:

  • Rapidshape P-Series PRO20, PRO30, and PRO50
  • 3Shape, full range of Trios Scanners, and limited Studio Apps support
  • Straumann Sirios
  • Fully Straumann Group prosthetic portfolio and CADCAM Solutions, including Createch, Cares, and 3rd party connectivity
  • Software and Service Solutions, including coDiagnostiX, Smilecloud, Smile in a Box, and Straumann AXS

Remote support using an internal ticketing system and remote access tools; TeamViewer. Helping customers adopt and use our product and service to its full potential.

  • Tracking customer usage and predefined success metrics with PowerBi and identifying areas where customers require further assistance
  • Building and maintaining strong key customer relationships through service and support
  • Working with customers and sales teams to develop and implement plans to achieve their desired outcome

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