Customer Service Solutions Specialist

1 day ago

KalgoorlieBoulder, Australia beBeeHydraulic Full time
Job Opportunity

We are seeking a professional to contribute to customer project and reliability solutions for our hydraulic rock drill and associated products. The role entails extensive domestic and international travel on a 2/2 roster, preferably based in a major city.

Key Responsibilities:

  • Complete drill rig and lubrication audits & reports
  • Installations, commissioning, and support of RDSA products and services
  • Project execution, data recording according to project plans
  • Mentoring & leading by example in service centres
  • Provide product training both internally and externally
  • Trouble shooting and strive to resolve issues and determine proper solutions
  • Document processes for procedural development

Requirements:

  • Relevant trade qualifications
  • Underground mining industry knowledge, specifically with the processes associated with hydraulic rock drilling is desirable
  • Experience with RDSA or OEM products will be highly regarded
  • Computer literacy in word, outlook, excel, publisher & power point
  • Critical thinking, strong technical, troubleshooting and problem-solving skills
  • Innovative thinker who is positive, proactive and ready to embrace change
  • Strong written and verbal skills
  • Excellent internal and external report writing skills, with high level of attention to detail

Benefits:

  • Engage in a challenging role within a supportive and inclusive work environment.
  • Opportunity for career advancement within a global organisation.
  • Access to training and personal growth opportunities.
  • Experience appealing employment benefits and a competitive remuneration package, encompassing paid parental leave and health benefits.

About Us:

We are committed to diversity and sustainability, fostering fresh ideas and innovative solutions for our customers. We encourage applications from individuals of all backgrounds and are proud to be an equal opportunity employer.

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