LEGO Retail Store Leader
2 weeks ago
The Retail Duty Supervisor will play a pivotal role in ensuring the smooth operation of the retail store. You will work closely with the management team to create, implement and drive operational strategies to exceed guest expectations and KPI targets.
This requires outstanding service to all guests in a fast-paced environment, while ensuring all back-of-house duties such as visual merchandising and stocktaking are completed timely and efficiently.
Daily Responsibilities:
- Ensuring accuracy during purchases and transactions.
- Creating rosters.
- Ensuring daily cleaning and organisational tasks are completed fully and on time.
- Leading team engagement and training.
- Ordering and receipting stock.
- Carrying out Duty Supervisor shifts.
- Ensuring Profit Protection policies and procedures are adhered to by all levels of staff.
- Leading and coaching the frontline team to deliver excellent guest interaction and service.
About Us
We operate iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND and Peppa Pig World of Play. We deliver memorable experiences to millions of visitors worldwide.
We're driven by a strong social responsibility with a vision to create a world where the global community respects, conserves and sustainably manages our precious aquatic habitats, wildlife and natural resources.
What You'll Bring to the Team
- A passion for delivering exceptional customer service.
- Experience working in the guest services or retail industry.
- A proven ability to multi-task and work in a fast-paced environment.
- A fun and positive approach to your work.
Benefits
- A staff LEGO discount in our LEGO retail store.
- Corporate benefits including free access to all our attractions worldwide.
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
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