ICT Helpdesk Expert

5 days ago


Melbourne, Victoria, Australia Cdc Data Centres Full time

Cdc Data Centres is a leading operator of sovereign, secure, world-class data centre facilities.

We are seeking a Senior ICT Helpdesk Analyst to join our growing Melbourne team. This role manages a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related assistance.

This position is ideal for someone with proven experience working at a senior level in a similar ICT Helpdesk role within a large, multi-layered organisation.

Key Responsibilities:
  • Server Administration (Windows): Manage Active Directory, Group Policy, file & print permissions, groups, and shares. PowerShell skills are a plus.
  • Cloud Administration: Oversee Azure Active Directory, Microsoft 365 suite (Teams, SharePoint, Exchange Online, Intune, Windows Defender), and DNS services.
  • Application Support: Provide support for Microsoft Office, Autodesk applications, Mobile Device Management (MDM - iOS), and other business applications.
  • Computer Support: Maintain Windows 10/11 Pro, handle SOE deployment, and support laptops, desktops, and printers.
  • Telecommunications: Possess a solid understanding of computer networking.
  • AV / Conferencing Support: Offer audio-visual and conferencing support as needed.
  • Documentation & Reporting: Prepare documentation and reports for management.
  • Training & Mentorship: Train staff and customers on systems and applications, manage ICT assets, model CDC's values, and provide cultural and operational leadership.

This role comes with a salary estimate of $120,000 per annum based on industry standards and location.

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance is an essential requirement.

We offer a competitive salary package, including benefits that reflect our commitment to fostering a diverse and inclusive workplace.



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