Store Director

2 weeks ago

Chadstone, Victoria, Australia Frontline Retail Melbourne Full time

About Frontline Retail Melbourne

We are seeking a highly skilled and experienced Store Manager to join our dynamic team at Chadstone. As a Store Manager, you will play a key role in maintaining our store's reputation for quality and customer satisfaction.

Key Responsibilities:

  • Operational Leadership: Oversee daily store operations, including opening and closing procedures, staff management, and inventory control.
  • Customer Experience: Deliver outstanding customer service by creating a welcoming atmosphere, addressing customer inquiries, and resolving any issues or concerns with empathy and professionalism.
  • Sales Management: Drive sales and achieve store targets by implementing effective sales strategies, promoting special offers, and actively engaging with customers.
  • Team Development: Recruit, train, and mentor store staff, fostering a positive work environment that encourages growth and teamwork.
  • Inventory Oversight: Manage stock levels, ensure accurate inventory records, and coordinate with suppliers to maintain product availability.
  • Visual Merchandising: Ensure the store is visually appealing and aligned with brand standards, updating displays and presentations as needed.
  • Compliance: Maintain compliance with company policies and procedures, as well as industry regulations and standards.

Requirements:

  • Proven Leadership: At least 3 years of experience in a retail management role, preferably within the jewellery or luxury goods sector.
  • Bi-Lingual: Fluent in English, Chinese and Mandarin. Both verbal and written.
  • Sales Expertise: Demonstrated ability to drive sales, achieve targets, and manage store performance effectively.
  • Customer-Centric: Strong customer service skills with a genuine passion for delivering exceptional experiences.
  • Communication: Excellent verbal and written communication skills, with the ability to engage and motivate a diverse team.
  • Organisational Skills: Strong organisational abilities, with attention to detail and the capability to manage multiple tasks efficiently.
  • Technical Proficiency: Familiarity with retail management systems, point-of-sale (POS) technology, and inventory management software.
  • Aesthetic Sensibility: A keen eye for visual merchandising and store presentation, with an appreciation for the jewellery industry.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities for professional development and career growth.
  • A supportive and inclusive work environment.

How to Apply:

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