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Senior Business Development Leader

3 weeks ago

Tweed Heads, New South Wales, Australia beBeeProgramLead Full time

We're seeking an experienced professional to lead and support our regional functions. As a Program and Experience Lead, you will play a critical role in ensuring efficiency and collaboration on the ground with customers and staff, and facilitate positive and productive relationships between our head office teams and frontline employees.

Your responsibilities will include leading frontline teams, identifying skill gaps for capability uplift programs, aligning rosters with operational demands, addressing staffing challenges, mentoring teams, supervising staff and volunteers on complex tasks, implementing procurement and finance policies, balancing budget and resource needs, building strong networks with stakeholders, coordinating service delivery with corporate initiatives, working with corporate services, managing cross-functional challenges, ensuring compliance with legislation and standards, and leading quality improvement initiatives.

Key Responsibilities
  • Lead frontline teams to ensure clear communication and shared goals.
  • Identify skill gaps for capability uplift programs to enhance team performance.
  • Align rosters with operational demands to prevent conflicts and ensure seamless service delivery.
  • Address staffing challenges to meet business needs and maintain high-quality service.
  • Mentor teams to ensure policy compliance and promote a culture of excellence.
  • Supervise staff and volunteers on complex tasks to ensure effective project management.
  • Implement procurement and finance policies to optimize resources and minimize costs.
  • Balance budget and resource needs to ensure efficient service delivery.
  • Build strong networks with stakeholders to foster collaboration and drive results.
  • Coordinate service delivery with corporate initiatives to achieve strategic objectives.
  • Work with corporate services to ensure seamless integration and effective problem-solving.
  • Manage cross-functional challenges to resolve conflicts and achieve consensus.
  • Ensure compliance with legislation and standards to maintain a high level of service quality.
  • Lead quality improvement initiatives to enhance service delivery and customer satisfaction.

To be successful in this role, you must have a relevant degree or equivalent experience in business, human services, or a related field, experience in leading cross-functional teams and managing operational alignment between corporate and service functions, ability to manage and plan work autonomously, exercise judgment in problem-solving and decision-making, and familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations.

Benefits
  • Salary Packaging: Up to $15,900 annually.
  • Fitness Passport.
  • Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
  • Monthly Rostered Days Off (RDOs): Prioritize self-care with a three-day weekend every month.
  • Clinical Supervision & Peer Support: A collaborative environment to thrive professionally.
  • Development Opportunities: Build your skills through internal and external training.
Requirements
  • A relevant degree or equivalent experience in business, human services, or a related field.
  • Experience in leading cross-functional teams and managing operational alignment between corporate and service functions.
  • Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making.
  • Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations.