Customer Service Leader

1 week ago

Tweed Heads, New South Wales, Australia beBeeLeadership Full time $59,000 - $77,000

Welcome to our footwear store, where we're shaping lifestyles. We're a global leader in the industry, known for innovative designs, superior comfort and commitment to providing the ultimate walking experience.

**Our Store**:

We are seeking a dynamic Assistant Store Manager to join our team. If you have passion for footwear, flair for leadership and commitment to delivering exceptional customer service, we invite you to explore our career opportunities.

**Key Responsibilities**:

- Ensure efficient operation of your store to achieve optimal results in sales targets, KPI's, store presentation, visual merchandising, stock levels, wage control and shrinkage
- Motivate your team to achieve optimal results in KPI's & added value targets across stores
- Closely monitor store sales to achieve daily, weekly, monthly, and yearly targets - acknowledge outstanding results and identify any areas of missed opportunity
- Effectively manage the wage costs in store, adhering to weekly wage targets and company rostering standards
- Coach and mentor your team to maintain high team morale and encourage their individual development by ensuring training and succession plans are in place
- Ensure efficient OH&S management and adhere to state and national OH&S legislation

**Benefits**:

- 40% off leading brands
- Flexible Sunday-Thursday roster - two consecutive days off in a row to maintain a healthy work life balance
- Access to our employee benefits program which includes discounted gym memberships and health insurance packages
- Work amongst premium product alongside fellow passionate and dedicated sneakerheads
- Training and development to grow your career
- Opportunity to join our leadership development program which includes workshops, conferences and awards nights

**Requirements**:

- Demonstrated experience as a full time / senior casual sales assistant, key holder, supervisor or 3IC
- A motivated 'Make it Happen' attitude
- Passion for leading and inspiring a team to succeed
- Proven track record in driving sales and meeting KPI's and targets
- Operational excellence and experience with stock control and visual merchandising

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